33bc Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how 33bc collects, processes, stores, and protects personal information relating to players and visitors who access the 33bc platform at https://33bc.club ("the Platform"). This Policy applies to all users of the Platform, including registered account holders, users browsing without an account, and anyone who contacts 33bc support.

By registering an account, making a deposit, placing a bet, or otherwise using the Platform, you confirm that you have read this Policy and consent to the collection and use of your personal information as described herein. This Policy should be read alongside the 33bc Terms and Conditions. If you do not agree with this Policy, please do not use the Platform.

2. Information We Collect

33bc collects personal information through a number of channels when you register, deposit funds, play, or contact us. The main categories of information we collect are:

• Identity information: full name, date of birth, and where required for KYC verification, national ID or passport details.
• Contact information: Bangladeshi mobile number used as the primary account identifier, and email address if provided.
• Financial information: deposit and withdrawal transaction history, payment method identifiers such as registered bKash or Nagad mobile numbers, and account balance records.
• Technical and usage data: IP address, device type, operating system, browser type, pages visited, session duration, and game activity logs, collected automatically when you use the Platform.
• Communication records: support tickets, chat messages, and any correspondence you initiate with the 33bc team, including queries about your account, bonuses, or complaints.

We collect only the minimum personal information needed to provide the services you have requested. Where additional information is required for verification, we will make this clear at the point of collection.

3. How We Use Your Information

33bc uses personal information for specific, lawful purposes. The five key uses are outlined below:

4. Legal Basis for Processing

33bc processes your personal information on one or more of the following legal grounds, depending on the specific purpose of each processing activity:

• Contract performance: processing needed to operate your account, settle bets, process payments, and deliver the services you signed up for.
• Legal obligation: processing required to comply with applicable law, including identity and age verification, transaction monitoring, and financial record-keeping.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and usage analysis to improve the Platform, where those interests are not overridden by your rights.
• Consent: where you have given explicit consent, such as opting in to receive promotional SMS. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Payment Data and Mobile Wallets

33bc processes deposits and withdrawals through bKash, Nagad, and Rocket. When you make a payment or request a withdrawal, the relevant mobile wallet number and transaction reference are logged in your account history. This data is used solely to verify transactions, match payments to the correct account, and satisfy financial record-keeping requirements.

33bc does not store complete payment credentials such as full card numbers or mobile banking PINs. Payment processing is handled directly by the relevant payment provider's secure systems. 33bc records only the information needed to confirm a completed transaction and match it to the correct player account.

6. Sharing Your Information

33bc does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your personal data only in the following limited circumstances:

• Service providers: third-party vendors assisting in Platform operation, including payment processors (bKash, Nagad, Rocket), identity verification services, game content providers (such as Evolution Gaming and Pragmatic Play), and technical infrastructure partners. These parties are bound by confidentiality agreements and may only use your data for the specified purpose.
• Legal and regulatory requirements: where disclosure is required by applicable law or by a valid order from a competent authority. 33bc will comply with lawful requests and, where permitted, notify you of any such request.
• Fraud prevention and security: where sharing with investigative or law enforcement bodies is necessary to investigate or prevent fraud, money laundering, or other unlawful conduct.
• Business transfers: in the event of a merger, acquisition, or sale of part or all of 33bc's business, personal data may be transferred to an acquiring entity, subject to equivalent data protection obligations.

Where 33bc engages third-party processors, we ensure they operate under appropriate data processing agreements requiring them to protect your data to standards consistent with this Policy.

7. Data Retention

33bc retains personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, accounting, and reporting requirements. For most account and transaction records, this means a minimum retention period of five years from the date of last account activity, in line with standard financial compliance practice.

Where personal data is no longer needed for any of the purposes described in this Policy and no legal retention obligation applies, 33bc will securely delete or anonymize that data. Aggregated, anonymized data that cannot be linked to any individual may be retained indefinitely for analytical purposes.

8. Security Measures

33bc implements technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data transmissions, strict access controls limiting internal access to personal data on a need-to-know basis, secure server infrastructure, and scheduled security reviews.

All player sessions on the 33bc Platform are conducted over SSL-encrypted connections. Login credentials are stored using industry-standard hashing methods. 33bc does not transmit full financial credentials such as bKash PINs or bank account numbers through its own systems.

9. Your Rights

As a user of the 33bc Platform, you have the following rights in relation to your personal information:

• Right of access: you may request a copy of the personal information we hold about you. We will respond within a reasonable timeframe at no charge for standard requests.
• Right to rectification: if personal information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: in certain circumstances, you may ask us to delete the personal information we hold about you, subject to any legal retention obligations that apply.
• Right to restrict processing: you may ask us to limit the way we use your personal information in certain circumstances, such as while a dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent, such as promotional SMS, you may withdraw that consent at any time by contacting [email protected] without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within a reasonable period and may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

33bc uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. The types of cookies we use include:

• Essential cookies: required for the Platform to operate. These include session cookies that keep you logged in during your visit and security cookies that help protect your account.
• Analytics cookies: used to understand how players use the Platform, which pages receive most visits, and where errors occur . This data is aggregated and anonymised and used solely to improve Platform performance.
• Preference cookies: used to remember your settings such as language preference and display options so you do not need to reconfigure them on each visit.

Most mobile browsers allow you to manage cookie preferences through the browser's privacy or settings menu. Disabling essential cookies may affect the functionality of the Platform and your ability to log in and play.

11. Children and Minors

The 33bc Platform is strictly for adults aged 21 and above. 33bc does not knowingly collect personal information from anyone under the age of 21. If we become aware that personal information has been submitted by a person under 21, we will delete that data and suspend the associated account without delay. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

12. Changes to This Policy

33bc reserves the right to update this Privacy Policy at any time. When material changes are made, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify registered players by SMS or in-app notification. Your continued use of the Platform after an updated Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how 33bc handles your personal information, please contact our support team by email at [email protected]. Our team is available 24/7 and we aim to respond to all privacy-related enquiries within 5 business days.